Frequently asked questions
What are your shipping zones?
We currently ship across the Golden Horseshoe. Please refer to our map. If you don’t see your city, please email us at email@example.com or call (905)636-0406 to see what options there are.
When will my order get shipped?
We currently ship on Wednesday’s thru Saturday’s only. During checkout, you will be able to choose which day you would like to get your shipment on. Please note that our cut off time is 6pm the day before our shipping days.
Before your order is shipped we will contact you for payment over the phone. We currently do not offer online payment at this time. On your delivery day your package can be delivered up until 9pm. Once your order is shipped you will receive a text to be able to track your package. Unfortunately, we cannot provide a specific delivery time. If you have any questions about your shipment please call us at (905)636-0406.
Do I need to be home when my package is delivered?
We do suggest to be home if you can, but if you are not the package will be left at your door. If you have any special requests please let us know!
Please also provide your cell phone number in your contact information, so we can contact you if we need to and it will also be used to send you a text to track your package.
Do you offer pick-up?
Yes! Our retail location is located at 295 Main St. East Unit 8. We are located at the back of the plaza where our restaurant is located. Its best to park in the parking lot off of Millside. We accept walk-ins, call in or order online and choose the pick-up option.
How are the products packaged?
Our products will arrive frozen, except for our sauces (which can be later frozen, to be eaten at a later date). We package our products in an enclosed styrofoam box with ice packs. This will keep your products cold.
How do I prepare my donair products?
All our products will include cooking and heating directions. Our shaved donair meat is packaged in a oven safe container, which can be heated directly in your oven (not microwaveable). As for our burgers and dogs, those must be cooked thouroughly to temperature. Those products are reccommended on the BBQ. Please read directions for cooking instructions.
Will my donair sauce be frozen?
We will ship your Donair Sauce fresh in tamperproof containers. We have done this to have your sauce eaten right away within expiry date. If you are not planing to use your sauce right away, we suggest to freeze until you decide to use. To thaw sauce you must place in your refrigerator the night before to thaw naturally in the refrigerator and then eaten. Always store your sauce in refrigerator. Do not heat or leave unrefrigerated as in can spoil.
I am allergic to gluten or other things, what do I do?
Though we offer gluten free products, they are prepared in a kitchen or facility with other gluten products, therefore we cannot guarantee that the allergen is completely absent from the product. We recommend if you do have any type of allergy to call us so we can discuss your options.
How can I order?
You can order online, call us at (905)636-0406 or come in person at our retail location located at at 295 Main St. East Unit 8. We are located at the back of the plaza where our restaurant is located. Its best to park in the parking lot off of Millside.